Skip to main content

Frequently Asked Questions

Bachelorette Party Planning

What is included in a Bach Box?

Each Bach Box includes themed decorations, bride swag, and over 200+ decorating items tailored for a bachelorette party.

Can I customize my Bach Box?

Yes, customization options are available to fit the bride-to-be’s personality and interests.

How far in advance should I order my Bach Box?

It’s recommended to order your Bach Box at least 2-4 weeks in advance to ensure timely delivery and customization.

Decorating Services

Do you offer on-site decorating services?

Yes, Bach and Boujee offers on-site decorating services in Kelowna, BC.

What is included in the Okanagan Decorating Packages?

The packages include full-service decoration setup, theme coordination, and cleanup after the event.

Can I book a consultation for decorating services?

Yes, consultations can be booked to discuss themes, preferences, and special requests. Please contact us for more information.

Shipping and Returns

Where do you ship your products?

Bach and Boujee ships across Canada and the United States.

How long does shipping take?

Standard shipping typically takes 5-7 business days, while expedited options are available.

What is your return policy?

Unopened and unused items can be returned within 30 days of purchase for a full refund. Please contact us for more information.

Payment and Pricing

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options.

Are there any discounts available?

Sign up for our mailing list to receive exclusive discounts and promo codes.

Do you offer bulk pricing for large orders?

Yes, for special pricing on bulk orders for large events please contact us.

Additional Services

Can I hire a concierge for my bachelorette party?

Yes, concierge services are available to help plan and coordinate your event.

Do you offer themed accessories for other events?

Yes, we also provide decorations and accessories for birthdays and other celebrations.

How can I contact customer support?

You can reach our customer support through the contact form on our website or by email.