Refund policy

Returns & Refunds Policy

At Bach and Boujee Decor Inc., we want you to love your purchase. If you're not completely satisfied, we’re happy to assist with returns and refunds in accordance with the policy below.

Returns

We offer a 90-day return policy for all unopened, unused, and unworn products. This means you have 90 days from the date of purchase to request a return.

To be eligible for a return, your item must meet the following conditions:

  • Unopened, unused, and unworn, with all original tags attached.
  • In its original packaging and in the same condition as received.
  • Accompanied by proof of purchase, such as a receipt or order confirmation.

How to Start a Return:

  1. Contact us at hello@bachandboujee.ca to request a return.

  2. If your return is approved, we will provide a return shipping label and detailed return instructions.

  3. Ship your return to the following address:

    Bach and Boujee Decor Inc.
    854 Cadder Avenue, Kelowna, BC, V1Y5N6, Canada

Important Notes:

  • Unauthorized returns (items sent back without prior approval) will not be accepted.
  • If you are outside Canada or the United States, shipping may take longer than expected.
  • Return shipping fees may apply, except in cases where the return is due to a damaged, defective, or incorrect item.

Damages & Issues

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us immediately at hello@bachandboujee.ca with:

  • Order number
  • Photos of the issue
  • A brief description of the problem

We will work quickly to replace the item or offer a refund, depending on the situation.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made items (such as special orders)
  • Perishable goods (food, flowers, plants)
  • Personal care items (beauty products)
  • Gift cards
  • Sale items (Final sale)

If you’re unsure about your item’s eligibility for return, please contact us before making your purchase.

Exchanges

If you need a different item, the quickest way is to:

  1. Return the item following the standard return process.
  2. Place a new order for the desired item.

This ensures you receive your replacement quickly and minimizes delays.

European Union 3-Day Cooling-Off Period

If your order is being shipped to the European Union (EU), you have the right to cancel or return your order within 3 days for any reason, provided:

  • The item is unworn, unused, with original tags and packaging.
  • You have proof of purchase (receipt or order confirmation).

Refunds

Once we receive and inspect your return, we will notify you regarding approval. If approved:

  • A refund will be processed to your original payment method within 10 business days.
  • It may take additional time for your bank or credit card company to process and post the refund.

If 15 business days have passed and you haven’t received your refund, contact us at hello@bachandboujee.ca.